Occupied-unit repairs need a people plan and a work plan.

Confirm who communicates with the resident.

Property managers, owners, residents, and contractors should understand who schedules access, issues notices, approves changes, and receives progress updates.

Share any mobility, accessibility, pet, childcare, working-from-home, language, or building considerations relevant to safe coordination—without sending unnecessary private information.

Before the appointment

• Confirm the room, requested result, photos, and known history.
• Identify whether water, electricity, ventilation, or another service may be interrupted.
• Agree on furniture movement, personal belongings, pets, parking, keys, and arrival instructions.
• Explain preparation expectations and the approximate working window.

During the work

• Protect travel paths and nearby surfaces appropriate to the task.
• Keep tools, materials, debris, and cords controlled.
• Maintain required exits and avoid leaving unsafe open work unattended.
• Escalate concealed conditions or added work to the authorized decision-maker before proceeding.

Daily and final closeout

Remove debris, control dust, store or remove materials, identify surfaces that must remain untouched, and explain whether the room or fixture can be used. At final review, compare the result with the approved scope and document deficiencies or follow-up items.

A better occupied-repair request

Send the address and unit, resident-contact process, preferred appointment windows, work-hour restrictions, affected room, photos, observed condition, prior repair history, and who can authorize changes.

Submit an occupied-unit repair request →